Unisex Ferrino T2B691BACKPACK STEEP 20

I want to return my purchase! What do I do?

If you are not 100% satisfied with your purchase from the site you can return your item(s) for a full refund within 28 days of purchase.(Returns must be unworn, in the state you received them, and in the original packaging.) Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. 

If you have received defective, damaged or incorrect merchandise, or you need any assistance with processing your return, please contact us.

Can I exchange my order instead of returning it?

As the site customer you have the option of exchanging an eligible item instead of returning it for a refund. You may be able to process an exchange yourself for certain eligible items in your site account. If an item is eligible, you will see an option in your account to select an item to exchange, and will be provided the instructions and terms that apply to your exchange. You also always have the option to contact us via email, and we will gladly assist you with the exchange process. Our Customer Team is available 24/7 and more than happy to help!

How long does it take for me to get a refund?

It typically takes about 10-15 business days for your return to arrive at our fulfillment center and be processed for refund. Once we receive your qualifying return and approve your refund, the site will credit your original method of payment. Depending on your financial institution, please allow an additional 2-10 business days for the credit to post to your bank or credit card account. Some customers may qualify for rapid refunds through our site.

Size Guide

This is a standardised guide to give you an idea of what size you will need, however some brands may vary from these conversions.

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